General conditions of sale and use

The present general terms of sale and use (the "Terms" and "Terms") are subject to French law, govern all relations between society and persons doing an order on the website and the consultant accessible at

Article 1 : Application of general conditions of sale and use

The seller is defined below as Bitz Store. The buyer and customer is defined below as the signing person and accepting these terms of use and sale. The general conditions of use and sale apply exclusively to all sales concluded by Bitz Store. The single fact of placing an order has the unconditional acceptance of these terms and conditions. These terms and conditions may be changed at any time without notice by Bitz Store.

When ordering on the store, the customer certifies be a non-commercial natural person acting for their personal needs; it acknowledges the full capacity to engage under these conditions when conducting transactions

The customer can select to print and save these Terms and Conditions in PDF format by clicking here.

Article 2 : Products and Services

2.1 Identification of products

The list of product characteristics (photographs, text, graphics, data sheets) are defined through the pages of the site

The products and services proposed on conform to the French legislation and standards applicable in France. Responsibility for Bitz Store can not be engaged in case of non-compliance with the legislation of the country where the product is delivered.

The products and services offered on are only for private use. The buyer remains the sole judge of the compatibility of the product and service offerings with its use and with complementary products already in its possession.

2.2 Product Availability

The products and services are available at the prices and terms offered as they appear on the website (subject to availability). The availability of products will be displayed permanently in each of our references on pages Your order may be subject to prior validation. After validation, preparation and dispatch of your order is triggered.

In the case of total or partial unavailability of a product after being out of stock, refund of the product out of stock will be immediately made. If the order includes several products, available products will be shipped as agreed by these terms and conditions. Refund will be made by the method of payment used by the customer when the payment of the order or in coupon form. BitzStore is committed to informing the customer by email in case of out of stock.

2.3 Transfer of ownership

Bitz Store retains full ownership of the products sold until full payment of all amounts due under the customer's order, all costs and taxes

At the receipt of the products of the order to the customer's home, the risks to the delivery of products are transferred to the customer.

2.4 Validation and check before confirming the order

When placing your order, you must confirm it by the so-called "double-click" technique: that is to say, after selecting the products added to the list, you need to check and possibly correct the contents of your basket (identification and quantity of selected products, relevant prices, terms and shipping charges), before committing to accept these terms and your obligation to pay the order, and thereby confirm the acceptance of your order.

2.5 Billing

You agree to receive your bills exclusively in electronic form by e-mail at the time of order, your bill will remain available for download at any time on your personal space.

Article 3 Prices and Payment

3.1 Prices

Sale prices are quoted and payable in euro, the price displayed is the selling price (VAT not applicable, article 293 B of the French Tax Code). The prices indicated on the sheets of the products of the shop are exclusive of delivery charges and any other additional specific services that you would eventually purchased, eg delivery tracking international area. Shipping fees are quoted to the customer when the product is in the basket and of shipping method selected. The total amount is shown at the end of the ordering process before confirmation and acceptance, The indicated in our order confirmation is the final price in Euros, including the statutory rate of tax. It includes the cost of delivery.

We reserve the right to change prices at any time but we are committed to applying the rates quoted at the time of the order.

3.2 Payment Methods

Payment by Payplug

Payplug allows for use a varied number of credit card and accept all Payment in euros, Payplug is a simple payment, fast and secure for all your transactions with Bitz Store.

Bitz Store and Payplug have no access to these details unencrypted manner and does not keep them on its servers. Your personal bank details are encrypted before and are not kept on the server. No information is transmitted unencrypted on the Internet.

Payment by Paypal

Paypal allows you to pay for your purchases using your Paypal account by accepting a large number of credit card with the ability to tie your bank account to your PayPal account, join more than 100 million accounts in 190 countries and regions world..

PayPal helps protect your credit card information through one of the best systems on the market for security and prevention against fraud. When you use PayPal, your financial information is never shared with the merchant.

Payment by Bank Transfer

We also accept payment by bank transfer (acceptance period longer), all goes from your bank. You make a classic transfer in your personal space of your bank or directly on your count Bitz Store, all payment details you will be given at the finalization of your purchase.

The latter is entirely secured by your own bank and complies with European directives on the transfers of the SEPA (Single Euro Payments Area)

The bank transfer must be made ​​within 10 days after checkout. Bitz Store reserves the right to cancel the order concerned.

Information on the payment details will be sent by bank after payment confirmation and recall by email.


Assets issued by Bitz Store must be used for 365 days of issuance.

Good loyalty and reduction

The use of coupons and loyalty discount imply:

- holding a Bitz Store account

- a valid email address

These coupons are valid on a future purchase on Bitz Store.

Loyalty good to use at once and must be used for 365 days of issuance.

3.1 Payment Security

For the validation of the order, you we ensure you have the necessary permissions to use the payment method you choose.

Consistent with our commitment to the security of your payments, all our payment methods are encrypted and not accessible by third parties. Bitz Store guarantees optimal safety.

Bitz store fight against fraud payment methods on the Internet.

For the protection of our customers, we may ask you to provide additional information such as proof of identity or residence in the case of suspicion.

In this context Bitz Store reserves the right to validate or invalidate the suspicious order.

Article 4 Canceling the order before shipping and bulk order

4.1 Cancellation of the order before shipment

To your electronic receipt of notification and changing status of your order to "is delivered", you may cancel any graciously order in progress with a specific request addressed to Bitz Store, which proceed to refund without penalty.

Any cancellation of orders must be made from customer service Bitz Store using the contact form.

4.2 Grouped order

By "grouped order" we mean the shipping under packaging under a single sending at least two commands to a single customer.

Until electronic receipt of the notification and changing status of your order to "being delivered" on your first order, sending bulk orders is available.

Once you have registered your orders on Bitz Store, we will send you a unique discount code that allows you to get free shipping on your next order.

Article 5 Delivery

Bitz Store will make every effort to ensure that your order is delivered in the best possible conditions. To do this, your orders are packed with great care.

We are above all at your service to any problem with delivery and return of goods (see return policy).

The delivery date is determined by the sum of two elements, the inclusion of your order and the delivery time once delivered to the delivery person.

5.1 Consideration of orders

All orders placed on the website are processed within a period of between 24 and 48 hours after the validation of your payment, and this on throughout the period of days open.

Any waiver in case of force majeure, the processing time for orders will be notified.

Bitz Store reserves the right to invalidate your order for any legitimate reason, such as :

If it does not comply with these Terms, any of your current or previous orders would not have been paid in full, a dispute over payment of your previous orders is being processed, more consistent evidence would weigh suspected fraud on your order..

5.2 Packaging commands

Your orders are shipped according to their weight in bubble wrap or cardboard envelope small size to provide optimal them protection during transport.

Bitz Store is part of an environmentally responsible approach to preserve the resources of our planet, so it is possible that we use recycled and recyclable packaging.

5.3 Delivery

Bitz Store tells the client the departure date by e-mail of the order and any information about the status of their order if the tracking option was chosen by the customer

For information delivery observed for France and the European Union are between 48 hours and 5 days, the time taken for the rest the world are between 6 days and 15 days.

Delivery times are for illustrative purposes only and because of late delivery shall not give rise to any deduction, compensation, damages and interest or compensation.

In case of non-receipt of an order beyond 30 days after the conclusion of the sale, including due to a problem during transport :

- In accordance with legal provisions, the customer may, after giving notice to the seller to deliver him within a reasonable time, request the cancellation of the order. It will be refunded within 14 days of the date on which the contract was terminated.

- The client can request the opening of a dispute with the carrier file so that it is actively seeking the lost package. This process can take up to 20 days.

- The client may request the immediate dispatch of a new package. The customer then agrees to inform Bitz Store as soon as possible of any delivery who be duplicate it later, and to deny it. Bitz Store reserves the right to use all legal means in case of refusal on the part of the customer to return any package that supposed reach him by mistake.

If the seller is unable to perform the contract by an event of force majeure or fortuitous event as defined by French law or by an external cause, such as a fault that is attributable to you, the delivery time may be extended automatically right depending on the duration of the impediment. We will notify you by e-mail against the occurrence of the time and the end of it. If more than four go on hitch four weeks, the customer or the seller shall be entitled to terminate the contract of right, without being able to claim compensation.

5.4 Shipping

Our shipping included all costs: the costs of handling, postage at the current rate charged by our transporters and consumables packing.

Orders shipped outside of France may be subject to any taxes and customs duties based on the destination.

The buyer agrees to have prior knowledge of the said duties or taxes. These duties and possible taxes related to the delivery of an item are borne by the buyer and are their sole responsibility.

Shipping fees are quoted to the customer as the choice of its product selection and are invoiced at the end of the order in addition to the price of selected products. The price indicated in our order confirmation is the final price in Euros, including the statutory rate of tax. It includes the cost of delivery.

You will find additional information and details of the terms of delivery on our "Shipping and Return."

5.5 Limitation of Liability

All the products ordered on the Bitz Retail Store will be sent to the shipping address specified by our customers when they order.

Bitz Store disclaims all warranties, including the failure to deliver the goods, you will be responsible to make contact with the carrier in case of error the validity of the addresses provided for delivery of your order. In the latter case, all costs incurred by returning the goods will be borne exclusively by the client, otherwise Bitz Store reserves the right to suspend deportation pending a response from the client.

Two possibilities will be possible in case of error on the validity of addresses:

- Payment costs incurred by the court, followed by referral to a valid address.

- The cancellation order against reimbursement to the client, plus original shipment and bank charges deducted.

In case of no response of customer the cancellation orders will be carried out 10 days after notification of an incident, against reimbursement to the customer, original shipping and bank charges deducted.

Article 6 Cancellation

6.1 Cancellation policy

As required by law and under the guarantee Money back Bitz Store. The consumer has a period of 14 days from the date of delivery of the product at home to exercise his right of withdrawal of the product sold and shipped by Bitz Store, without having to give reasons or pay penalties, in excluding the cost of return using a method of routing providing proof of his actual shipment that are your responsibility.

6.2 Exercise of the right of withdrawal

To exercise your right of cancellation, you must notify us of your decision of retract your order you will have a period of 14 days after notification back to return the product.

This notification must be made ​​in writing and forwarded to the customer service Bitz Store by post to the following address: Bitz Store - 4 rue de la parish 78000 - Versailles - France or by email using our form Contact.

Once the withdrawal notification addressed by our customer service validated.

The product must be returned by the customer at his own expense and benefit from a forwarding method providing proof of its actual shipment in its original condition and complete as it was delivered to him.

To ensure the proper management of returns and speed of recovery we offer a list of things to check before returning products :

- A copy of the purchase invoice

- The product in its original condition: complete packaging, unused goods, along with accessories.

- Print, complete and send to the type Bitz Store withdrawal form available below.

- Ensure a forwarding method providing proof of its actual shipment of returned products.

- Ensure a conveyance method to ensure the safety of returned products

Example of good withdrawal :

Attention of Bitz Store, Bitz Store - 4 rue de la proisse - 78000 Versailles - France

I (*) notifies you (*) hereby my (*) withdraw from the contract for the sale of the property (*)

below [Indicate the products for which you retract]



Ordered (*) / received (*)..............................................................................................

No. commande..............................................................................................................

Consumer name ...........................................................................................................

Address customer..........................................................................................................

Signature of the consumer (only notification of this paper form).....................................


(*) Delete as appropriate

Items returned incomplete, damaged or in a state of dirt as they are unsaleable because they were depreciated will be returned to the client; liability may, if necessary, be taken..

If it is found any lack of substance in return, Bitz Store reserves the right to deduct the value of the missing items the amount of the refund or voucher and any return incomplete product (to be consistent with its current description on the site at the time of return), and degradation products you shall not give rise to either any form of refund or compensation. Transporting products so returned is your responsibility, any damage to the products on this occasion no one will exercise your right to cancel.

Any request for refund or exchange may be refused for failure to comply with these provisions previously set out.

6.3 Repayment Terms

Bitz Store will refund the items returned by the customer within 14 days after receipt of returned products.

You will be offered a refund in the form of a voucher valid for the entire site or means of payment available in section 3.2.

By default the repayment is made ​​according to the same method of payment used by the customer.

The customer is informed that the reimbursement of costs associated with the initial delivery will be made ​​on a pro rata basis of the weight of the items returned. Thus, if the customer returns all of the property comprising the order, he will be refunded the full cost of initial delivery.

Article 7 Receipt of order

7.1 Receipt and initial verification

Upon receipt you will need to check your entire order and its condition in the presence of the delivery man for damage and you must give written notice to the transporter and inform Bitz Store ASAP.

If the package is delivered too damaged you must refuse the receipt and written notice to the driver.

It will be triggered in the previous two cases, once your report for an inquiry procedure to the shipper.

Failure to comply with these provisions, the responsibilities of Bitz Store and carrier may not be incurred. In this case, the order can not be delivered again or refund.

7.2 Delivery error

Recipient error

In case you receive an item that is not yours, please refused the package. In case you would have accepted, you are requested to keep the package in good condition and inform our customer service immediately by using our contact form.

Products delivered do not comply with the order

In case of incomplete or nonconforming product or with additional products, you can make your claims contact customer service using our contact form.

We remind you that in accordance with Article 1376 of the Civil Code, if you receive an order that you is not intended, then you are forced to make. Otherwise, Rue du Commerce is entitled to charge you the product you have unduly received.

Article 8 Guarantee

When you buy a product sold by Bitz Store, you get two separate guarantees:

Legal guarantee of conformity

Art. L. 211-4. "The seller must deliver goods in conformity with the contract and liable for defects of conformity existing at the time of delivery. It also addresses the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or carried out under its responsibility. "

Art. L. 211-12. "The action resulting from lack of conformity within two years from delivery of the goods."

Art. L. 211-5. "To comply with the contract, the goods must

1. Match the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model;

The features that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling.

2. Present characteristics defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter agreed. "

Legal warranty against latent defects

Art. 1641 "The seller must guarantee against hidden defects of the thing sold which render it unfit for the use for which it was intended or that decrease this use, that the buyer would not have acquired or would have paid a lower price if he had known. "

Art. 1648 - 1st paragraph. "The action resulting from latent defects must be brought by the purchaser within two years after discovery of the defect." ».

We draw your special attention to the fact that the guarantees do not cover normal wear of a product, misuse, willful destruction or willful damage.

You are subject to a duty of care in the use of your products. Evidence of a problem caused by neglect, deterioration or improper use would make it impossible associated guarantees.

Article 9 Liability and Legislation

The products conform to the French law. Responsibility for Bitz Store can not be engaged in case of non-compliance with the legislation of the country where the product is delivered.

Bitz Store is subject to French law. Any dispute is subject to French jurisdiction.

Article 10 Data Protection professionalism

The information transmitted is important for processing orders. Their absence leads to the cancellation of your order. By registering on the site, you agree to provide us with sincere and true information.

In accordance with the law n ° 78-17 of 6 January 1978 on "Data Protection", the collection and processing of your personal data submitted to it.

According to the law of January 6, 1978 relating to data, files and freedoms and article 43 of the Law of 30 September 1986, the website subject to declaration with the Commission Nationale Informatique and liberties (CNIL).

Bitz Store not transmit in any case your data to anyone outside except Bitz Store request by a French judicial decision.

You can at any time we make a request to see what information about you is held and to have them removed on request.

Article 11 Termination Clause

In case of non-compliance by the purchaser of one of its obligations under these terms and conditions of use and sale, Bitz Store shall have the right to automatically terminate all pending orders, without prejudice to any damages that the seller could assert against the buyer.

Article 12 Safeguard Clause

If any provision of the terms and conditions be or become invalid or unenforceable, the remaining provisions will be unaffected by this. The invalid or unenforceable provision shall be replaced by the applicable legal provisions.

Article 13 Security Warning

The products offered by the store Bitz Store for model makers and adult savvy and require some dexterity they are not treated as toys.

The products sold on are not suitable for children under 36 months due to their very small size, and sharp-edged appearance.

Legal information

Bitz Store

Registered office : 4 rue de la paroisse - 78000 Versailles - France

SIRET : 791 162 910 00016

Tél. : +33 (0)9 80 71 77 36

Fax. : +33 (0)9 85 71 77 36

Mail :

Owner and site design © Bitz Store all rights reserved

Publishing Director: Mathilde Simond

Accommodation :


SAS with a capital of € 10,000,000

RCS Roubaix - Tourcoing 424 761 419 00 045

Code APE 6202A

VAT number: FR 22424761419

Registered Office: 2 rue Kellermann - 59100 Roubaix - France.

Updated March 14, 2016

Annexe 1 Terms Archive Bitz Store

CGV - 27-02-2016