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Delivery and Returns

Foreword  :

Bitz Store will make every effort to ensure that your orders are delivered in the best possible conditions. To do this, your orders will be packed with the utmost care.

We are above all at your service to any problem with delivery and return of your goods.

 Packaging commands

Your orders are shipped according to their weight, in bubbled envelope or small or large cardboard  to ensure the safety of your order.


Bitz Store, as part of an environmentally responsible approach and for preserve the planet's resources, it is possible therefore that we use recycled and recyclable packaging.

We ensure that each of your packets are protected  and arrive  as quickly as possible at your home.


Our shipping included all costs: the costs of handling, postage at the current rate charged by our transporters and consumables packing.

Bitz Store ensures the best possible price for shipping based on your location and the arrival in optimum conditions of your order.

Pricing the shipping evolves by region:


France area : France métropolitaine & outre-mer, Andorre, Monaco.

Europe area : Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom of Great Britain and Northern Ireland, Slovakia, Slovenia, Sweden, Switzerland, including Liechtenstein, San Marino, Holy See.

International area : All countries not listed above.


Several options are available and can be selected during the validation of your cart. Below is an excerpt of the main pricing off.

 Delivery time 

Bitz Store in selected the carriers best  for deliver your order in the best conditions.

We will tell you departure date by e-mail of your order and any information about the status of their order if the tracking option was chosen for the Europe Zone and Zone International.

For delivery we have observed for Zone France and Europe area are between 48 hours and 5 days.

The time taken to reach the International Zone are between 6 days and 15 days.

 Return and Exchange

As part of the guarantee Money back Bitz Store, we offer you the opportunity to make a return or exchange of your products in the best conditions.

For returns or exchanges, so that your application is processed under the best conditions, the following conditions must be met:

- The product in its original condition: complete packaging, unused merchandise, along with accessories.

- A copy of the invoice with the reason for return.

- Sending package with post to the following address:

Bitz Store - Nicolas Richard - 1160 route crêt – 74700 Sallanches – France

- Within a period of 14 days after receipt of your order.

- Ensure a forwarding method and  providing proof of his actual sending and safety.


You will find all the information of the money-back guarantee Bitz Store this page.

 Right of withdrawal

As required by law and under the guarantee Money back Bitz Store. The consumer has a period of 14 days from the date of delivery of the product at home to exercise his right of withdrawal of the product sold and shipped by Bitz Store, without having to give reasons or pay penalties, in excluding the cost of return using a method of return providing proof of his actual shipment that are your responsibility.


Items returned incomplete, damaged or in a state of dirt as they are unsaleable because they were written will be returned to the client; liability may, if necessary, be taken.

If it is found any lack of product in return, Bitz Store reserves the right to deduct the value of the missing items the amount of the refund or voucher and any return incomplete product (to be consistent with its current description on the site at the time of return), and degradation products you shall not give rise to either any form of refund or compensation.

Any request for refund or exchange may be refused for failure to comply with these provisions previously set out.

 Find all the details concerning your right to cancel in our Terms of Sale.