About Delivery and Return
BitzStore will make all efforts to ensure that your orders are delivered in the best possible conditions and with the best possible service. And should the slightest problem occur, we will do our utmost to resolve it quickly and efficiently.Vous êtes au cœur de notre attention.
You are at the heart of our attention.
That's why we deliver to you no matter where you are in the world.
The packaging of your orders
We package your future orders with the greatest care, in the most optimal way offering the best balance for their protection.
We make sure that each of your packages is protected to arrive as quickly as possible at your home or wherever you are in the world.
At BitzStore we have chosen to use reputable and reliable carriers to get your order to you in the best possible condition, no matter where you are in the world.
We will provide you with the departure date of your order by e-mail and the tracking information of your order if the tracking option has been chosen for the European Zone and International Zone.
For your information, the delivery times observed after taking delivery by our carrier for :
- The France Zone and the Europe Zone are between 72 hours and 7 working days.
- The International Zone is between 7 days and 21 working days.
Our shipping charges include all costs: handling fees (the little hands that take care of your orders), postage charged by our carriers and the consumables we use to protect and ship your orders.
BitzStore assures you the best possible prices according to your geographical area and the arrival of your order in optimal conditions.
The pricing of the shipping costs evolves by geographical zone:
- France zone (We are based in France): Metropolitan France and overseas, Andorra, Monaco.
- Europe zone: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, including Liechtenstein, San Marino, Vatican.
- International zone: All countries not mentioned above.
Several delivery formulas are available and selectable during the validation of your basket.
Return, Exchange and Right of Withdrawal
Within the framework of the BitzStore money back guarantee, we offer you the possibility to return or exchange your products in the best conditions, within a period of 21 days instead of 14 days as required by law!
For any return or exchange so that your request is processed in the best conditions, the following conditions must be met:
- Contact us via our contact form, so that we are notified of the return.
- The returned product(s) must be returned in their original condition: complete packaging, unused merchandise, accompanied by its accessories.
- Return the product(s) to the following address:
- BitzStore - 1160 route du crêt - 74700 Sallanches - France
- Ensures a method of routing that provides proof of effective delivery and security.
- Within a maximum of 21 days after receipt of your order.
Items that are returned incomplete, damaged or in such a state of dirt that they are unsaleable because they have been depreciated will be held at the disposal of the customer, who may be held liable if necessary.
If any goods are found to be missing when returning a complete order, BitzStore reserves the right to deduct the value of the missing items from the amount of the refund or voucher as well as any incomplete product returns.
Any request for a refund or exchange may be refused in the event of non-compliance with the above-mentioned clauses.
Once your return is received, we will proceed to refund as soon as possible. The refund will be made by bank transfer, Paypal, re-credit on your bank account or in the form of a credit note that you will find in your personal space.