FAQ - Frequently Asked Questions
Find the most frequently asked questions that you ask us regularly, quickly find the answer to your questions.
And if the answer to your question is not below, please contact us via our contact form.
Summary of Questions
Products and Stock
Delivery and Return
Your questions, Our answers
Our catalog is organized according to their universe, for example for the bitz Warhammer 40k the classification is like this: the Warhammer 40k universe, then the bitz Warhammer 40k, then the army, then the miniature box.
You can also use our internal search engine that you will find at the top of the website.
If you do not find the product you are looking for in our search engine, please make sure that the designation entered is correct or by a manual search in the categories.
If the latter is still not found, send us a message to request more information.
If you are looking for more information about a product, we invite you to contact us via our contact form.
In case of unavailability of an ordered product, you will receive an e-mail notification to warn you. The missing product will be automatically refunded.
We strive to maintain a permanent stock of all the products we offer. But as far as bitz by their nature it is difficult to keep all the products available, but we regularly restock the different boxes of figurines to meet your requests.
If a product in particular interests you, you have the possibility to be notified of its return in stock, for that you just have to inform your email on the page of the product out of stock and to add our email address: [email protected] as a favorite in your mailbox.
It is not possible to satisfy bitz reservation requests, it is simply not possible for us to offer you this service.
It is possible that your package has been delayed by the shipping services for several reasons from a delivery error to a simple extended check by the postal services.
As a reminder, the delays generally observed are :
- The France Zone and the Europe Zone are between 72 hours and 7 working days.
- The International Zone is between 7 days and 21 working days.
If these deadlines are greatly exceeded, do not hesitate to contact us via our contact form.
As soon as we receive your report, we will launch an investigation with the postal services to find your package or obtain information on its delivery.
We will try to find a solution as soon as possible.
First of all, check in your personal space that the address indicated on your order really contains an error.
If your package has not yet been shipped, you must notify us quickly via our contact form. If your package has been shipped, it will be returned to us by our carrier after a certain period of time and we can proceed with a new shipment, subject to conditions.
The tracking number we provide you is not active immediately, a certain time is necessary between the notification you receive by email and the update by the postal services.
If no change has occurred within 3 days (excluding weekends) after this notification do not hesitate to contact us.
We deliver wherever you are in the world! (Except in Neverland, in the Warp, in Wonderland)